MS365 Unresolvable error logging into account

Steps to resolve - Launch MS Word to test and login.

Clear out any Microsoft credentials you have in the Credential Manager.

Remove the account in the Work or school account settings.

Try downloading/running the Microsoft Support and Recovery Assistant.

Try completely removing/uninstalling everything to do with Office from your computer.

Delete the AAD identity folder in :

Settings.dat in C:\Users<Username>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Settings\

All the files under the folder C:\Users<Username>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker\Account

Article ID: 245, Created: 2/27/2024 at 4:06 PM, Modified: 2/27/2024 at 4:06 PM