Welcome to the Holland Computers Support portal.
 
Please register using the register button in the upper right corner, if you haven't done so already.  You may submit a support ticket here or by email.  Email submissions should be sent to support[at]hollandcomputers.com.  All submissions by the portal or via email require a verified email address. 
 
If you have not verified your email address yet, please log on, then click on your name in the upper right corner, then click "My Settings".  You will see a resend email button on the page that will help you get the verification process completed.
 
Our ticket system is monitored during normal business hours.  For after hours business down emergencies, you should still submit a ticket then follow up that ticket with a call to our after hours answering service who will page the technician on call.  The answering service can be reached by dialing our main office number, 440-365-9906 and selecting option 8 for after hours support.  After hours support is billed at a rate of $150 per hour and is not included as part of any managed services agreement you may have with us.
 
All requests are evaluated by a member of our technical staff as soon as they are received. All non-emergency requests (move/add/change) and general questions will be completed during normal business hours, Monday through Friday, from 8:00 a.m.-5:00 p.m.
(After hours technical support is available for existing customers only)

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Recent Articles

NOV23
Throwback Thursday: The beginning of the end(point): where we are now and where we'll be in five years

We look back at the VB2016 presentation by Adrian Sanabria on the state of endpoint security, both now and in the future. Read more

The Virus Bulletin
NOV23
Fraudsters Capitalize on Natural Disasters

Internet Crime complaint Center (FBI)
NOV22
VB2017 paper: Beyond lexical and PDNS: using signals on graphs to uncover online threats at scale

At VB2017 in Madrid, Cisco Umbrella (OpenDNS) researchers Dhia Mahjoub and David Rodriguez presented a new approach to detecting infected machines using graphs to detect botnet traffic at scale. Today we publish both Dhia and David's paper and the recording of their presentation. Read more

The Virus Bulletin
NOV21
Firefox 59 to make it a lot harder to use data URIs in phishing attacks

Firefox developer Mozilla has announced that, as of version 59 of the browser, many kinds of data URIs, which provide a way to create "domainless web content", will not be rendered in the browser, thus making this trick - used in various phishing campaigns - a lot less attractive. Read more

The Virus Bulletin
NOV16
Standalone product test: FireEye Endpoint

Virus Bulletin ran a standalone test on FireEye's Endpoint Security solution. Read more

The Virus Bulletin
NOV13
VB2017 video: Consequences of bad security in health care

Jelena Milosevic, a nurse with a passion for IT security, is uniquely placed to witness poor security practices in the health care sector, and to fully understand the consequences. Today, we publish the recording of a presentation given by Jelena at VB2017 in Madrid, in which she shared her inside view of security in hospitals. Read more

The Virus Bulletin
NOV9
Vulnerabilities play only a tiny role in the security risks that come with mobile phones

Both bad news (all devices were pwnd) and good news (pwning is increasingly difficult) came from the most recent mobile Pwn2Own competition. But the practical security risks that come with using mobile phones have little to do with vulnerabilities. Read more

The Virus Bulletin
NOV8
VB2017 paper: The (testing) world turned upside down

At VB2017 in Madrid, industry veteran and ESET Senior Research Fellow David Harley presented a paper on the state of security software testing. Today we publish David's paper in both HTML and PDF format. Read more

The Virus Bulletin