Welcome to the Holland Computers Support portal.

Please register using the register button in the upper right corner, if you haven't done so already.  You may submit a support ticket here or by email.  Email submissions should be sent to support[at]hollandcomputers.com.  All submissions by the portal or via email require a verified email address. 
 
If you have not verified your email address yet, please log on, then click on your name in the upper right corner, then click "My Settings".  You will see a resend email button on the page that will help you get the verification process completed.
 
Our ticket system is monitored during normal business hours.  For after hours business down emergencies, you should still submit a ticket then follow up that ticket with a call to our after hours answering service who will page the technician on call.  The answering service can be reached by dialing our main office number, 440-365-9906 and selecting option 8 for after hours support.  After hours support is billed at a rate of $150 per hour and is not included as part of any managed services agreement you may have with us.
 
All requests are evaluated by a member of our technical staff as soon as they are received. All non-emergency requests (move/add/change) and general questions will be completed during normal business hours, Monday through Friday, from 8:00 a.m.-5:00 p.m.
(After hours technical support is available for existing customers only)
HC Basic Mail Online Payments HC Enterprise Email Customer Dashboard Remote Support Cloud Services (Files)

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Recent News

DEC2022
Exchange Services Interuption

RackSpace has proactively shutdown Microsoft Exchange Services - Follow this link for updates https://status.apps.rackspace.com/index/viewincidents?group=2
AUG2020
Webmail in Chrome based browsers repaired

In June, we published a news article indicating a problem with Chrome based browsers being unable to login to our basic webmail. That issue has been resolved through a patch we received to...
MAY2020
An update for our customers regarding our COVID-19 Response: Re-Opening our Store Front

We would like to thank you for standing by us during these difficult and uncertain times. It is time to start moving forward again, so we are sending you information regarding our plans to do so...

Recent Articles

DEC9
Cyber Actors Use Online Dating Sites To Conduct Confidence/Romance Fraud And Recruit Money Mules

Internet Crime complaint Center (FBI)
DEC9
Cyber Actors Exploit 'Secure' Websites In Phishing Campaigns

Internet Crime complaint Center (FBI)
DEC9
Chinese Embassy Scam

Internet Crime complaint Center (FBI)
DEC9
FBI Warns of Fraud Actors Scamming Investors Through Fictitious Standby Letters of Credit

Internet Crime complaint Center (FBI)
DEC8
Rackspace Email (Incoming Email Delivery Issue)

Resolved: The Incoming Email Delivery Issue has been resolved, and we have not received any new reports. If you encounter any further issues or have additional concerns, please do not hesitate to reach out.

Exchange/Enterprise Email Status
DEC8
Rackspace Email (Incoming Email Delivery Issue)

Resolved: The reported issue has been successfully resolved, and email delivery should now be back to normal. We are actively monitoring the system for any potential new reports to ensure continued stability.

Exchange/Enterprise Email Status
DEC8
Rackspace Email (Incoming Email Delivery Issue)

Resolved: This is a brief update regarding the ongoing issue with our email system affecting some users' ability to receive incoming emails. Our team has identified the root cause and is actively working on a solution to restore normal email delivery. Additionally, we are pleased to inform you that a sending issue, which was previously identified, has been successfully resolved.

Exchange/Enterprise Email Status
OCT12
New paper: Nexus Android banking botnet – compromising C&C panels and dissecting mobile AppInjects

In a new paper, researchers Aditya K Sood and Rohit Bansal provide details of a security vulnerability in the Nexus Android botnet C&C panel that was exploited in order to gather threat intelligence, and present a model of mobile AppInjects. Read more

The Virus Bulletin