Welcome to the Holland Computers Support portal.
 
Please register using the register button in the upper right corner, if you haven't done so already.  You may submit a support ticket here or by email.  Email submissions should be sent to support[at]hollandcomputers.com.  All submissions by the portal or via email require a verified email address. 
 
If you have not verified your email address yet, please log on, then click on your name in the upper right corner, then click "My Settings".  You will see a resend email button on the page that will help you get the verification process completed.
 
Our ticket system is monitored during normal business hours.  For after hours business down emergencies, you should still submit a ticket then follow up that ticket with a call to our after hours answering service who will page the technician on call.  The answering service can be reached by dialing our main office number, 440-365-9906 and selecting option 8 for after hours support.  After hours support is billed at a rate of $150 per hour and is not included as part of any managed services agreement you may have with us.
 
All requests are evaluated by a member of our technical staff as soon as they are received. All non-emergency requests (move/add/change) and general questions will be completed during normal business hours, Monday through Friday, from 8:00 a.m.-5:00 p.m.
(After hours technical support is available for existing customers only)

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Recent Articles

MAY26
Chinese Embassy Scam

Internet Crime complaint Center (FBI)
MAY26
FBI Warns of Fraud Actors Scamming Investors Through Fictitious Standby Letters of Credit

Internet Crime complaint Center (FBI)
MAY15
First 11 partners of VB2019 announced

We are excited to announce the first 11 companies to partner with VB2019, whose support will help ensure a great event. Read more

The Virus Bulletin
APR25
VB2018 paper: Fake News, Inc.

A former reporter by profession, Andrew Brandt's curiosity was piqued when he came across what appeared at first glance to be the website of a small-town newspaper based in Illinois, but under scrutiny, things didn’t add up. At VB2018 he presented a paper in which he shared the results of his investigation of the site. Today, we publish his paper and the recording of his presentation. Read more

The Virus Bulletin
APR24
Paper: Alternative communication channel over NTP

In a new paper published today, independent researcher Nikolaos Tsapakis writes about the possibilities of malware using NTP as a covert communication channel and how to stop this. Read more

The Virus Bulletin
APR5
VB2019 conference programme announced

VB is excited to reveal the details of an interesting and diverse programme for VB2019, the 29th Virus Bulletin International Conference, which takes place 2-4 October in London, UK. Read more

The Virus Bulletin
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VB2018 paper: Under the hood - the automotive challenge

Car hacking has become a hot subject in recent years, and at VB2018 in Montreal, Argus Cyber Security's Inbar Raz presented a paper that provides an introduction to the subject, looking at the complex problem, examples of car hacks, and the challenges ahead. Today, we publish both Inbar's paper and the recording of his presentation. Read more

The Virus Bulletin
MAR20
VB2018 paper and video: Android app deobfuscation using static-dynamic cooperation

Static analysis and dynamic analysis each have their shortcomings as methods for analysing potentially malicious files. Today, we publish a VB2018 paper by Check Point researchers Yoni Moses and Yaniv Mordekhay, in which they describe a method that combines static and dynamic analysis to defeat app obfuscation in Android binaries. We also publish the video of their presentation. Read more

The Virus Bulletin