Welcome to the Holland Computers Support portal.

Please register using the register button in the upper right corner, if you haven't done so already.  You may submit a support ticket here or by email.  Email submissions should be sent to support[at]hollandcomputers.com.  All submissions by the portal or via email require a verified email address. 
 
If you have not verified your email address yet, please log on, then click on your name in the upper right corner, then click "My Settings".  You will see a resend email button on the page that will help you get the verification process completed.
 
Our ticket system is monitored during normal business hours.  For after hours business down emergencies, you should still submit a ticket then follow up that ticket with a call to our after hours answering service who will page the technician on call.  The answering service can be reached by dialing our main office number, 440-365-9906 and selecting option 8 for after hours support.  After hours support is billed at a rate of $150 per hour and is not included as part of any managed services agreement you may have with us.
 
All requests are evaluated by a member of our technical staff as soon as they are received. All non-emergency requests (move/add/change) and general questions will be completed during normal business hours, Monday through Friday, from 8:00 a.m.-5:00 p.m.
(After hours technical support is available for existing customers only)

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Recent Articles

JAN16
Iranian Cyber Actors Continue to Threaten US Election Officials

Internet Crime complaint Center (FBI)
MAY2020
VB2019 paper: APT cases exploiting vulnerabilities in region-specific software

At VB2019, JPCERT/CC's Shusei Tomonaga and Tomoaki Tani presented a paper on attacks that exploit vulnerabilities in software used only in Japan, using malware that is unique to Japan. Today we publish both their paper and the recording of their presentation. Read more

The Virus Bulletin
APR2020
New paper: Detection of vulnerabilities in web applications by validating parameter integrity and data flow graphs

In a follow-up to a paper presented at VB2019, Prismo Systems researchers Abhishek Singh and Ramesh Mani detail algorithms that can be used to detect SQL injection in stored procedures, persistent cross-site scripting (XSS), and server‑side request forgery (SSRF) by instrumenting web applications. Read more

The Virus Bulletin
APR2020
VB2020 programme announced

VB is pleased to reveal the details of an interesting and diverse programme for VB2020, the 30th Virus Bulletin International Conference. Read more

The Virus Bulletin
APR2020
VB2019 paper: Cyber espionage in the Middle East: unravelling OSX.WindTail

At VB2019 in London, Jamf's Patrick Wardle analysed the WindTail macOS malware used by the WindShift APT group, active in the Middle East. Today we publish both Patrick's paper and the recording of his presentation. Read more

The Virus Bulletin
MAR2020
VB2019 paper: 2,000 reactions to a malware attack – accidental study

At VB2019 cybercrime journalist and researcher Adam Haertlé presented an analysis of almost 2000 unsolicited responses sent by victims of a malicious email campaign. Today we publish both his paper and the recording of his presentation. Read more

The Virus Bulletin
MAR2020
VB2019 paper: Why companies need to focus on a problem they do not know they have

Often unbeknownst to network administrators, many company networks are used to download child sexual abuse material. In a paper presented at VB2019 in London, NetClean’s Richard Matti and Anna Creutz looked at this problem and what companies can do, ultimately, to help safeguard children. Today we publish their full paper. Read more

The Virus Bulletin
MAR2020
VB2020 update - currently business as usual

Here at VB we are keeping a close eye on the global situation regarding the COVID-19 outbreak and the various travel restrictions and health advice, but in the meantime planning and arrangements for VB2020 are going ahead as usual, including the selection of papers. Read more

The Virus Bulletin