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Unresolved: Our Racker team has been hard at work over the holidays and into the New Year to support recovery efforts. We have recently completed our forensic investigation and are now in a position to share more information about the root cause and full scope of the incident. While there has been widespread speculation that the root cause of this incident was the result of the ProxyNotShell exploit, we can now definitively state that is not accurate. We have been diligent about this...

Unresolved: Our data recovery process for our Rackspace Hosted Exchange email customers is currently progressing as expected. As the process remains underway, we want to remind customers that due to the nature of the incident, certain elements of email and other data may remain unavailable to our customers. The recovery process is limited to historic, pre-December 2, 2022, Hosted Exchange email data. Email data received after December 2, 2022 is available for those customers who chose to...

Unresolved: Rackspace is pleased to share that we have seen success with the email data recovery process for our Hosted Exchange email customers. We are proactively notifying customers for whom we have recovered greater than 50% of their mailboxes. Those PST files are now available through the customer portal. We are still working meticulously to upload the remaining data into the portal. Once available for download, the PST files will be available through the customer portal for 30 days. ...

Unresolved: Thank you for your patience as we have worked expeditiously to secure, clean, and recover historical email data for our Hosted Exchange email environment customers. Rackspace is pleased to announce that we are now in the position to begin handing PST files over to customers. We appreciate your patience, and we want to provide you with information on what Rackspace has been doing behind the scenes to prepare for the customer data recovery process. Rackspace has devoted an entire...