Welcome to the Holland Computers Support portal.

Please register using the register button in the upper right corner, if you haven't done so already.  You may submit a support ticket here or by email.  Email submissions should be sent to support[at]hollandcomputers.com.  All submissions by the portal or via email require a verified email address. 
 
If you have not verified your email address yet, please log on, then click on your name in the upper right corner, then click "My Settings".  You will see a resend email button on the page that will help you get the verification process completed.
 
Our ticket system is monitored during normal business hours.  For after hours business down emergencies, you should still submit a ticket then follow up that ticket with a call to our after hours answering service who will page the technician on call.  The answering service can be reached by dialing our main office number, 440-365-9906 and selecting option 8 for after hours support.  After hours support is billed at a rate of $150 per hour and is not included as part of any managed services agreement you may have with us.
 
All requests are evaluated by a member of our technical staff as soon as they are received. All non-emergency requests (move/add/change) and general questions will be completed during normal business hours, Monday through Friday, from 8:00 a.m.-5:00 p.m.
(After hours technical support is available for existing customers only)

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Recent Articles

JAN21
Cyber Criminals Use Fake Job Listings To Target Applicants' Personally Identifiable Information

Internet Crime complaint Center (FBI)
JAN20
New paper: Behind the scenes of GandCrab's operation

The GandCrab ransomware regularly updated itself to newer versions to stay ahead of decryptors released by security researchers, and regularly included taunts, jokes and references to security organizations in its code. In a new paper, the AhnLab Security Analysis Team reveal the full details of the battle that went on between GandCrab and AhnLab. Read more

The Virus Bulletin
JAN16
VB2019 paper: King of the hill: nation-state counterintelligence for victim deconfliction

At VB2019 Juan Andres Guerrero-Saade looked at nation-state actors using threat intelligence for victim deconfliction. Today we publish both his paper and the recording of his presentation. Read more

The Virus Bulletin
JAN14
The VB2020 call for papers - how it works

With the VB2020 Call for Papers now open, we explain how the selection procedure works, which may help you during your abstract submission. Read more

The Virus Bulletin
JAN13
VB2019 presentation: Targeted attacks through ISPs

In 2019 we saw a rise in the number of targeted malware infections spread via ISPs and service providers. In a last-minute paper presented at VB2019 in London, Kaspersky researcher Denis Legezo discussed the details of a number of such cases. Today we release the recording of Denis' presentation. Read more

The Virus Bulletin
JAN10
VB2019 presentation: A deep dive into iPhone exploit chains

In a last-minute presentation at VB2019 in London, John Bambenek of the University of Illinois at Urbana-Champaign discussed details of campaigns that used advanced iOS and Android exploit chains against China’s Uighur minority. Today we release the recording of John's presentation. Read more

The Virus Bulletin
JAN8
Latest VBWeb report describes current state of the web-based threat landscape

Today we released the Winter 2020 VBWeb report, detailing the performance of web security products against live web threats and looking at the current state of the web-based threat landscape. Read more

The Virus Bulletin
JAN6
VB2019 paper: Catch me if you can: detection of injection exploitation by validating query and API integrity

In a paper presented at VB2019 in London, Prismo Systems researchers Abhishek Singh and Ramesh Mani discussed code injection vulnerabilities and presented a tool that could detect this vulnerability class. Today we publish their paper and the recording of their presentation. Read more

The Virus Bulletin