This article will assist you with setting up Outlook 2013 with your Hosted Mailbox.
- Open Outlook.
- Select the "File" tab. Then "Add Account".
- Select "Manual setup or additional server types". Click "Next". Select "POP or IMAP" and click "Next".
- In the "Add New Account" window, input the following information:
- "Your Name": The name email recipients will see in the "From" field.
- "Email Address": email@example.com
- "Account Type": IMAP
- "Incoming mail server": (We recommend secure.emailsrvr.com)
- "Outgoing mail server (SMTP)": (We recommend secure.emailsrvr.com)
|smtp.emailsrvr.com||No||25, 2525, 587, 8025|
- "Logon Information":
- "Username": firstname.lastname@example.org
- "Password": Your mailbox password
- Click on "More Settings" then click the "Outgoing Server" Tab
- Check the box for "My outgoing server (SMTP) requires authentication".
- Check the button for "Use same settings as my incoming mail server".
- If using "secure.emailsrvr.com": Click on the "Advanced" Tab
- Change "Use the following type of encrypted connection" to "SSL".
- Change the port numbers to match the chart on step 4.c. Click "OK".
- Click "Next". Outlook will now attempt to send a test message using the settings we have just put in. If everything was entered correctly, the message will send out successfully.
- Congratulations! You have now setup Outlook to work with your Mailbox!
Didn't work? Check out these common issues...
- Authentication failed, Username/Password incorrect
- Check that your username reflects exactly what you see displayed above. For certain mailboxes, the username will be different from your email address. If correct, try re-typing your password.
- Send test e-mail message: Failed
- Port 25 is typically blocked by internet service providers (ISPs). Try changing the port within your Outbound Email Server settings. Alternative ports are 465, 587, 2525, 8025.
- Log onto incoming mail server: Failed