Office 365 Subscription Message

ACCOUNT NOTICE We've run into a problem with your Office 365 subscription and we need your help to fix it. (Reactivate button)

I understand we are facing activation issues on the machine. We were able to isolate the issue by following the below steps :: 


--Signed out of the Office applications 

            Launch any application(say Word or Excel)à File à Account à Sign out à Yes 

--Remove the credentials from the Credential Manager 

            Search for Credential Manager in the control panel à Windows credentials à Microsoft Office 15/16 à Remove the credentials 

--Remove the Identities folder from the Registry 

            HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities and deleted the "Identities" folder

--Run the scripts mentioned in below by running the command prompt as an administrator 

Office 2016:


cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXX

Office 2015:


cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /unpkey:XXXX


XXXX is the last 4 digits of the Office key that is displayed from the /dstatus switch


--Launch Office applications and activate with Office 365 credentials