Welcome to the Holland Computers Support portal.

Please register using the register button in the upper right corner, if you haven't done so already.  You may submit a support ticket here or by email.  Email submissions should be sent to support[at]hollandcomputers.com.  All submissions by the portal or via email require a verified email address. 
 
If you have not verified your email address yet, please log on, then click on your name in the upper right corner, then click "My Settings".  You will see a resend email button on the page that will help you get the verification process completed.
 
Our ticket system is monitored during normal business hours.  For after hours business down emergencies, you should still submit a ticket then follow up that ticket with a call to our after hours answering service who will page the technician on call.  The answering service can be reached by dialing our main office number, 440-365-9906 and selecting option 8 for after hours support.  After hours support is billed at a rate of $150 per hour and is not included as part of any managed services agreement you may have with us.
 
All requests are evaluated by a member of our technical staff as soon as they are received. All non-emergency requests (move/add/change) and general questions will be completed during normal business hours, Monday through Friday, from 8:00 a.m.-5:00 p.m.
(After hours technical support is available for existing customers only)

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JAN5
Hosted Exchange (Hosted Exchange Disruption)

Unresolved: Our Racker team has been hard at work over the holidays and into the New Year to support recovery efforts. We have recently completed our forensic investigation and are now in a position to share more information about the root cause and full scope of the incident. While there has been widespread speculation that the root cause of this incident was the result of the ProxyNotShell exploit, we can now definitively state that is not accurate. We have been diligent about this...

Exchange/Enterprise Email Status
DEC2022
Hosted Exchange (Hosted Exchange Disruption)

Unresolved: Our data recovery process for our Rackspace Hosted Exchange email customers is currently progressing as expected. As the process remains underway, we want to remind customers that due to the nature of the incident, certain elements of email and other data may remain unavailable to our customers. The recovery process is limited to historic, pre-December 2, 2022, Hosted Exchange email data. Email data received after December 2, 2022 is available for those customers who chose to...

Exchange/Enterprise Email Status
DEC2022
Hosted Exchange (Hosted Exchange Disruption)

Unresolved: Rackspace is pleased to share that we have seen success with the email data recovery process for our Hosted Exchange email customers. We are proactively notifying customers for whom we have recovered greater than 50% of their mailboxes. Those PST files are now available through the customer portal. We are still working meticulously to upload the remaining data into the portal. Once available for download, the PST files will be available through the customer portal for 30 days. ...

Exchange/Enterprise Email Status
DEC2022
Hosted Exchange (Hosted Exchange Disruption)

Unresolved: Thank you for your patience as we have worked expeditiously to secure, clean, and recover historical email data for our Hosted Exchange email environment customers. Rackspace is pleased to announce that we are now in the position to begin handing PST files over to customers. We appreciate your patience, and we want to provide you with information on what Rackspace has been doing behind the scenes to prepare for the customer data recovery process. Rackspace has devoted an entire...

Exchange/Enterprise Email Status