Welcome to the Holland Computers Support portal.

Please register using the register button in the upper right corner, if you haven't done so already.  You may submit a support ticket here or by email.  Email submissions should be sent to support[at]hollandcomputers.com.  All submissions by the portal or via email require a verified email address. 
 
If you have not verified your email address yet, please log on, then click on your name in the upper right corner, then click "My Settings".  You will see a resend email button on the page that will help you get the verification process completed.
 
Our ticket system is monitored during normal business hours.  For after hours business down emergencies, you should still submit a ticket then follow up that ticket with a call to our after hours answering service who will page the technician on call.  The answering service can be reached by dialing our main office number, 440-365-9906 and selecting option 8 for after hours support.  After hours support is billed at a rate of $150 per hour and is not included as part of any managed services agreement you may have with us.
 
All requests are evaluated by a member of our technical staff as soon as they are received. All non-emergency requests (move/add/change) and general questions will be completed during normal business hours, Monday through Friday, from 8:00 a.m.-5:00 p.m.
(After hours technical support is available for existing customers only)

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Recent Articles

MAR18
Administrator Tools (Unable to access O365 control pannel)

Unresolved: The issue has been resolved for Control Panel and Rackspace email Admins. Some Admins may still experience issues logging in to the O365 License management portal. Our engineers are working diligently to restore functionality.

Exchange/Enterprise Email Status
MAR18
Administrator Tools (Unable to access O365 control pannel)

Unresolved: Issue: Engineers have identified an issue with Administrator tools such as Office 365 Control Panel. Users are currently unable to launch the application and are encountering an error message stating: "Error doing OIDC authentication."

Exchange/Enterprise Email Status
MAR18
Cyber Actors Use Online Dating Sites To Conduct Confidence/Romance Fraud And Recruit Money Mules

Internet Crime complaint Center (FBI)
MAR18
Cyber Actors Exploit 'Secure' Websites In Phishing Campaigns

Internet Crime complaint Center (FBI)
MAR18
Chinese Embassy Scam

Internet Crime complaint Center (FBI)
MAR18
FBI Warns of Fraud Actors Scamming Investors Through Fictitious Standby Letters of Credit

Internet Crime complaint Center (FBI)
MAR14
Rackspace Email (Resolved Issue)

Resolved: Resolved - A solution has been put in place and the incident is now closed.

Exchange/Enterprise Email Status
MAR14
Rackspace Email (Resolved Issue)

Resolved: We are investigating an issue that is affecting our inbound traffic. Some messages to our Hosted Email environment are being rejected due to abusive pattern detection. The appropriate team has been engaged and more details will be posted as they become available.

Exchange/Enterprise Email Status