Welcome to the Holland Computers Support portal.
 
Please register using the register button in the upper right corner, if you haven't done so already.  You may submit a support ticket here or by email.  Email submissions should be sent to support[at]hollandcomputers.com.  All submissions by the portal or via email require a verified email address. 
 
If you have not verified your email address yet, please log on, then click on your name in the upper right corner, then click "My Settings".  You will see a resend email button on the page that will help you get the verification process completed.
 
Our ticket system is monitored during normal business hours.  For after hours business down emergencies, you should still submit a ticket then follow up that ticket with a call to our after hours answering service who will page the technician on call.  The answering service can be reached by dialing our main office number, 440-365-9906 and selecting option 8 for after hours support.  After hours support is billed at a rate of $150 per hour and is not included as part of any managed services agreement you may have with us.
 
All requests are evaluated by a member of our technical staff as soon as they are received. All non-emergency requests (move/add/change) and general questions will be completed during normal business hours, Monday through Friday, from 8:00 a.m.-5:00 p.m.
(After hours technical support is available for existing customers only)

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Recent Articles

MAR22
FBI Warns of Fraud Actors Scamming Investors Through Fictitious Standby Letters of Credit

Internet Crime complaint Center (FBI)
JAN7
VB2018 paper: Draw me like one of your French APTs – expanding our descriptive palette for cyber threat actors

Today, we publish the VB2018 paper by Chronicle researcher Juan Andres Guerrero-Saade, who argues we should change the way we talk about APT actors. Read more

The Virus Bulletin
DEC2018
Book Review: Cyber Wars

VB Editor Martijn Grooten reviews Charles Arthur's Cyber Wars, which looks at seven prominent hacks and attacks, and the lessons we can learn from them. Read more

The Virus Bulletin
DEC2018
VB2018 paper: Office bugs on the rise

At VB2018 Sophos researcher Gábor Szappanos provided a detailed overview of Office exploit builders, and looked in particular at the widely exploited CVE-2017-0199. Today we publish his paper and release the video of his presentation. Read more

The Virus Bulletin
DEC2018
VB2018 video: The Big Bang Theory by APT-C-23

Today, we release the video of the VB2018 presentation by Check Point researcher Aseel Kayal, who connected the various dots relating to campaigns by the APT-C-23 threat group. Read more

The Virus Bulletin
DEC2018
VB2019 London - join us for the most international threat intelligence conference!

VB calls on organisations and individuals involved in threat intelligence from around the world to participate in next year's Virus Bulletin conference. Read more

The Virus Bulletin
DEC2018
VB2018 paper: Tracking Mirai variants

Today, we publish the VB2018 paper by Qihoo 360 researchers Ya Liu and Hui Wang, on extracting data from variants of the Mirai botnet to classify and track variants. Read more

The Virus Bulletin
DEC2018
VB2018 paper: Hide'n'Seek: an adaptive peer-to-peer IoT botnet

2018 has seen an increase in the variety of botnets living on the Internet of Things - such as Hide'N'Seek, which is notable for its use of peer-to-peer for command-and-control communication. Today, we publish the VB2018 paper by Bitdefender researchers Adrian Șendroiu and Vladimir Diaconescu, who studied the Hide'N'Seek IoT botnet. We also release the recording of their presentation. Read more

The Virus Bulletin