Support System Changes

Holland Computers strives for excellence in everything that we do.  Our support system is just one of many ways our customers have to reach us.  We make every effort to respond to support tickets as soon as possible. To make that process more efficient, we have implemented the following changes:
 
1. Customers will now have to verify their email address before submitting a ticket either by email or by the support portal.  This is due to the high amount of spam that enters the ticket system.  Registration and verification is easy and only takes a few minutes.  It is a one time process, so once completed you will never have to do it again.  If you still need to verify your address, you can resend the registration email by logging in to the support portal at http://support.hollandcomputers.com then click on your name in the upper right corner and select My Settings.
 
2. Customers are encouraged to use the support ticket system to avoid delays in getting action on their requests.  Sending an email directly to a technician will cause delays because the technician will be required to re-route your email manually. 
 
3. We have made modifications to our billing system.  Once a support ticket is closed an invoice will be generated and sent via email.  Please check your invoice immediately and contact us if there any errors.  If a ticket is re-opened by the customer, a second invoice will be generated once it is closed again.  It is highly recommended to submit a new ticket, instead of re-opening an old one, to avoid confusion.
 
Most of our customers have found that the response through our ticket system is quicker than sending an email to a certain technician or calling and leaving voice mail.  This is because our ticket system is designed to route tickets to the most available personnel that are qualified to meet your needs, ensuring that your ticket is seen and acted upon as soon as possible.  Leaving a voice mail or sending an email may cause delays, simply because the technician you are trying to reach may not be available for several hours or they may not be the most qualified person to correct the issue.
 
As always, we want to hear from you, if you have a suggestion or a comment, please feel free to contact us by using this form or submitting a ticket at http://support.hollandcomputers.com.