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Help Desk hours of operation Monday through Friday 8am to 6pm.
For emergency after hours support call 440-365-9906 option 8.

(After hours technical support is available for existing customers only)

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Recent Articles

MAY6
To make Tor work better on the web, we need to be honest about it

Many websites put barriers in front of visitors who use the Tor network. If we want to make the web more accessible through Tor, we need to be honest about why this is done, rather than cry wolf about a dislike for privacy, Martijn Grooten says. Read more

The Virus Bulletin
MAY5
Stolen Identity Refund Fraud

Internet Crime complaint Center (FBI)
APR28
Paper: How It Works: Steganography Hides Malware in Image Files

A new paper by CYREN researcher Lordian Mosuela takes a close look at Gatak, or Stegoloader, a piece of malware that was discovered last year and that is controlled via malicious coded embedded in a PNG image, a technique known as steganography. Read more

The Virus Bulletin
APR26
Paying a malware ransom is bad, but telling people to never do it is unhelpful advice

The current ransomware plague is one of the worst threats the Internet has seen and it is unlikely to go away any time soon. But telling people to never pay the ransom is unhelpful advice. Read more

The Virus Bulletin
APR22
VB2015 paper: VolatilityBot: Malicious Code Extraction Made by and for Security Researchers

In his VB2015 paper, Martin Korman presented his 'VolatilyBot' tool, which extracts malicious code from packed binaries, leveraging the functionality of the Volatility Framework. Read more

The Virus Bulletin
APR21
VB2016 programme announced, registration opened

We have announced 37 papers (and four reserve papers) that will be presented at VB2016 in Denver, Colorado, USA in October. Registration for the conference has opened; make sure you register before 1 July to benefit from a 10% early bird discount. Read more

The Virus Bulletin
APR15
New tool helps ransomware victims indentify the malware family

The people behind the MalwareHunterTeam have released a tool that helps victims of ransomware identify which of more than 50 families has infected their system, something which could help them find a tool to decrypt their files. Read more

The Virus Bulletin
APR13
It's fine for vulnerabilities to have names — we just need not to take them too seriously

The PR campaign around the Badlock vulnerability backfired when it turned out that the vulnerability wasn't as serious as had been suggested. But naming vulnerabilities can actually be helpful and certainly shouldn't hurt. Read more

The Virus Bulletin