Welcome to the Holland Computers Support portal.
 
Please register using the register button in the upper right corner, if you haven't done so already.  You may submit a support ticket here or by email.  Email submissions should be sent to support[at]hollandcomputers.com.  All submissions by the portal or via email require a verified email address. 
 
If you have not verified your email address yet, please log on, then click on your name in the upper right corner, then click "My Settings".  You will see a resend email button on the page that will help you get the verification process completed.
 
Our ticket system is monitored during normal business hours.  For after hours business down emergencies, you should still submit a ticket then follow up that ticket with a call to our after hours answering service who will page the technician on call.  The answering service can be reached by dialing our main office number, 440-365-9906 and selecting option 8 for after hours support.  After hours support is billed at a rate of $150 per hour and is not included as part of any managed services agreement you may have with us.
 
All requests are evaluated by a member of our technical staff as soon as they are received. All non-emergency requests (move/add/change) and general questions will be completed during normal business hours, Monday through Friday, from 8:00 a.m.-5:00 p.m.
(After hours technical support is available for existing customers only)

Search the Portal

Recent Articles

DEC6
Ransomware Victims Urged to Report Infections to Federal Law Enforcement

Internet Crime complaint Center (FBI)
DEC2
More on the Moose botnet at Botconf

At Botconf 2016 this week, GoSecure researchers Masarah Paquet-Clouston and Olivier Bilodeau presented their research on the Moose botnet - something Olivier Bilodeau previously spoke about at VB2015. Read more

The Virus Bulletin
DEC2
VB2016 paper: Defeating sandbox evasion: how to increase successful emulation rate in your virtualized environment

Today, we publish the VB2016 paper and presentation (recording) by Check Point Software researchers Alexander Chailytko and Stanislav Skuratovich, which focuses on the techniques used by malware to detect virtual environments, and provides detailed technical descriptions of what can be done to defeat them. Read more

The Virus Bulletin
NOV29
VB2016 paper: Mobile applications: a backdoor into the Internet of Things?

While the Internet of Things blossoms with newly connected objects every day, the security and privacy of these objects is often overlooked, making the IoT a major security concern. Unfortunately, reverse-engineering so-called smart devices is not an easy task. In her VB2016 paper, Axelle Apvrille presented a novel way of analysing smart devices: by looking at the accompanying mobile app. Today, we publish both Axelle’s paper and the video recording of her VB2016 presentation. ...

The Virus Bulletin
NOV21
VB2016 paper: Wave your false flags! Deception tactics muddying attribution in targeted attacks

Today, we publish the VB2016 paper and presentation (recording) by Kaspersky Lab researchers Juan Andrés Guerrero-Saade and Brian Bartholomew, in which they look at some of the deception tactics used in targeted attacks. Read more

The Virus Bulletin
NOV10
Throwback Thursday: The Politics of Anti-Virus

President-elect of the United States Donald Trump made a number of promises about cybersecurity during his electoral campaign. What comes of those pledges remains to be seen, but one thing is certain: there will be a team of hard-working, dedicated individuals working behind the scenes to protect the computer systems of Federal government agencies, as there have been for years. Back in 1999, VB published a report describing a day in the life of the Affiliated Computer Services Government...

The Virus Bulletin
OCT18
VB2016 paper: The TAO of Automated Iframe Injectors - Building Drive-by Platforms For Fun

We publish Aditya K. Sood's VB2016 paper on the use of iframe injectors by cybercriminals to deliver drive-by downloads. Read more

The Virus Bulletin
SEP26
“Cybersecurity is, at its core, a people problem,” says VB2016 keynote speaker

An interview with VB2016’s keynote speaker Christine Whalley - Director, Governance and IT Risk Management at Pfizer Read more

The Virus Bulletin